Customer Service

Resale/Tax Exemption
We are required to charge sales tax on all orders being shipped to Wisconsin unless we have a Resale/Tax Exemption Certificate on file. If you would like to file a form and receive Tax-Exempt status, please print the form Resale/Tax Exemption Certificate and fax it to 1.800.374.6120. Please provide your email address that you are registered with so that we may connect the form with your account. You must be registered on the website and use Account checkout in order to not be charged sales tax.

How To Contact Us

By email
You may email customer service with questions regarding a specific order. For general shipping and guarantee information, please check this website before emailing customer service.

Order Form

If you prefer to mail your order and need an order form, we have provided pdf files of the front and back of our order form for your convenience.

Roots & Rhizomes Order Form Front
Roots & Rhizomes Order Form Back

Request A Catalog
Placing an order through our website will automatically place your name on our mailing list. If you still wish to request a catalog, please visit eGardenersplace.com to request a printed catalog.

Contact Form