Policies

We guarantee all of our products  to be true to name and in good condition when you receive them. If you have any doubts about quality when your order arrives, notify us immediately (within 10 days) and we'll replace or refund the full purchase price and shipping, whichever you prefer. We reserve the right to request return of the merchandise to receive adjustments. If a plant fails during the growing season and we are notified within one year from date of shipment, we will replace it once or issue a credit toward future orders provided the plant has been planted according to instructions provided and in growing zones recommended on our website.

Typographical Errors-Although every precaution is taken to ensure accuracy, errors in price, quantity and/or specifications may occur. We reserve the right to correct such errors.

Privacy

Roots & Rhizomes respects the privacy of every individual who shops with us, mail-order and internet alike.

We save personally-identifiable information, such as your name, address and telephone number, from our website only when visitors sign up for an account, place an order, or request a catalog. If you place an order, either through guest or account checkout, we save your order information for several years in our internal computer system. We do not store credit card information.

If you place an order or request a catalog, we occasionally share those names and addresses with reputable third parties whose products might be of interest to you. If you do not want us to share your name, please email your name, mailing address, and telephone number to our customer service representatives and request that we not share your name.

We never share or sell email addresses or phone numbers.

Security

When you place an order online, your credit card information is encrypted, keeping it safe and confidential. If you create an account on our website and choose to store your credit card information, only you have access to it with your email and password. For your protection, in the event that you need us to re-set your password, your stored credit card information is automatically deleted.

Product Review

At this time, only customers who have purchased items online, through their registered account, are allowed to rate and review products. All reviews go through an approval process before being posted on the website. Any reviews containing inappropriate language or content will not be approved.