Common Questions

A: Does Roots & Rhizomes Company sell GMO seed? Back To Top

Roots & Rhizomes Company does NOT sell GMOs.

We do, however, sell hybrid and heritage or heirloom seeds. There is an increasing amount of misleading information circulating regarding GMO's (genetically modified organisms) and how they are being confused with hybrids.

A: What is a Care Level? Back To Top

When looking at the details of our products some of the items will have a Care Level. This is an indicator of the difficulty that a gardener might have when growing and caring for that particular item. Here is a description of what each Care Level mean:

1 = Easy - these items are the easiest crops to grow. They are typically quick to mature and need little care.

2 = Moderately Easy - these items are generally easy, but a bit more demanding than 1s or have a longer time to maturity.

3 = Normal - these items include the bulk of items transplanted to the garden as bulbs, dormant bare root, or potted plants.

4 = Somewhat Difficult - these plants have certain needs or requirements that must be met to succeed with them. These may include specific soil requirements, regular pruning at the proper time of year, or preventative spraying for pest and disease control.

5 = Difficult - Category 5 items are challenging to grow, and are best suited to experienced gardeners. They have specific site requirements or environmental needs that must be met in order for them to grow well.

A: How do I request a Roots & Rhizomes catalog? Back To Top

To request a free catalog by mail, simply fill out our catalog request form. Once you've submitted the form, you will automatically be added to our catalog mailing list. If you have placed an order with within this last season, you will be added to our catalog mailing list as well and there is no need for you to fill our the catalog request form.

*The next mailing of our 2019 catalog will be in January of 2019.

Can't wait to read the Roots & Rhizomes catalog?

There's no need to wait for the snail mail version of the catalog. Go virtual! We offer the complete Roots & Rhizomes catalog online. To access the online version, please Click Here.

A: Where can I get extra order forms? Back To Top

If you prefer to mail your order, and need an order form, we have provided PDF files of the front and back of our order form for your convenience. Please click on the links below to access the order form.

Order Form

A: Why are there shipping restrictions for my state? Back To Top

Federal and state statutes impose restrictions on the shipment of nursery and greenhouse stock in an effort to minimize the spread of harmful insects, diseases, and other pests. Below are is a general outline of the states with restrictions and the specific products that are restricted.

AK and HI: Seeds only. No shipments of plant material or supplies.
AZ and CA: No shipments of bulbs or live plants.
CO: No plums, currants, gooseberries or potatoes.
WA:  No currants, gooseberries, grapes, leek plants, onion plants and sets, shallots or potatoes.
OR:  No grapes, potatoes, walnuts, Buddleia or Cortaderia.
ID:  No shipments of bean seed or nursery stock.
MT and NV: No potatoes.
DE, ME, MA, MI, MT, NC, NH, NJ, NM, RI, and WV: No gooseberries or currants.
PUERTO RICO, CANADA and foreign countries: No shipments of any kind.

*Please check with your local Cooperative Extension Office or Dept. of Agriculture for specific restrictions in your area.

A: When will my seeds arrive? Back To Top

Seeds and non-perishable products are usually sent immediately.

A: When will my plants arrive? Back To Top

Live plants, bulbs, shrubs and trees are shipped at the best time for planting in your area. Please click here to see a chart of approximate shipping times.

A: How do I track my shipped packages? Back To Top

We will email you when your order has shipped as long as you provided a valid email address when placing your order. The shipping confirmation email will contain a shipment tracking number. Please use this number to track the package. 

I didn't receive my shipping confirmation email.

Sometimes shipping confirmation emails get "stuck" in people's junk or spam folders. Please check both of these folders to see if the shipping confirmation email is located there. If you do not receive a shipping confirmation email, please call our toll-free customer service line, 1.800.374.5035, and our customer service staff will provide you the tracking information.

A: What does "drop ship" mean? Back To Top

Drop ship means the products are shipped directly from our supplier.

A: What is Roots & Rhizomes Company's refund policy? Back To Top

Since 1907 the Roots & Rhizomes pledge has been to provide quality products at a fair price. That pledge has not changed. Please check your order immediately upon arrival and report any problems promptly. We reserve the right to request return of any product deemed unsatisfactory prior to approval of any adjustment.

Any plant materials purchased in the spring which fail to grow will be REPLACED or CREDIT VOUCHER ISSUED, one time, provided they have been properly cared for and we are notified by October 1st of the year purchased.

Bulbs or plants shipped in the summer or fall which fail to grow will be REPLACED or CREDIT VOUCHER ISSUED, one time, provided they have been planted properly and the loss is not due to poor winter protection or rodents and we are notified by June 1st of the following year.

We guarantee your complete satisfaction with our gardening supplies and accessories (non-growing items) when used according to manufacturer's instructions. Report any unsatisfactory garden accessory within 30 days for replacement, credit or refund of the purchase price. In some cases manufacturer's warranty may apply beyond the 30 day limit. Our liability is limited to the purchase price of the item being replaced.

NOTE: Seeds are living products that depend on many factors such as proper planting time and technique, depth of sowing, soil, proper germination environment, fertility, disease control, insect control, and reasonable weather for direct sown seeds. If any of these factors are not right, it may cause the seed to not perform and because most, if not all, of these are out of our control, most of the success of these seeds is in the hands of the grower. If they have been cared for properly and still fail to grow, we will REPLACE the seed or ISSUE A CREDIT VOUCHER, one time. We guarantee that the seeds we sell conform to the label; however, our liability is limited to the purchase price of the seed.

Sale items will only be issued a credit voucher for the purchase price.

Typographical Errors-Although every precaution is taken to ensure accuracy, errors in price, quantity and/or specifications may occur. We reserve the right to correct such errors.

A: How do I sign up my organization to be tax exempt? Back To Top

If you would like to file a form and receive Tax-Exempt status, please print the form Resale/Tax Exemption Certificate and fax it to 1.800.374.6120. Please provide your email address that you are registered with so that we may connect the form with your account. You must be registered on the website and use Account checkout in order to not be charged sales tax.

A: What are the payment methods you accept? Back To Top

We accept Visa, Discover, Mastercard, American Express credit cards and Paypal for all types of orders. We accept checks and money orders for mail orders.

A: Do you charge sales tax? Back To Top

As required by law, we do charge sales tax on all Wisconsin orders. Wisconsin orders add 5% sales tax plus applicable sales tax for your county.

A: Can I change my order? Back To Top

We process our orders very quickly so we may not be able to modify an existing order. However, if you do need to change an order, please contact us as soon as possible and we will try to accommodate the request. Our customer service department can be reached 1.800.374.5035 at or click here to fill out our online customer service form.

A: What does "backordered" mean? Back To Top

A product labeled "backordered" means the item is not currently available or the item is available but not currently ready to ship. Click here to find out when products are ready to ship for your region. If you have any additional questions regarding the availability of a backordered item, please contact customer service at 1.800.374.5035 or click here to fill out our online customer service form.