Roots & Rhizomes Customer Service

General Inquiries

Our customer service department is available via phone Monday - Friday, 8:00am to 4:30pm CST at 1.800.374.5035.

Click here to submit an online customer service request. We also have answers to the most commonly asked customer questions available on our Common Questions page.

If you are contacting us regarding the status of your order, please include your order confirmation number and/or the address you used to place the order so we can better serve you.

Shipping Information

We ship plants to arrive at the proper planting time in your area. To view our shipping guides, please visit our Shipping Information page. Click here for more information on our shipping policies.

Place an Order

When placing an order by mail or fax, please verify that the pre-printed name and address is correct on the order form. If an order is to be delivered to another location, include a complete 'Ship To' address with a physical address and/or P.O. Box if applicable.