The Roots & Rhizomes Guarantee
Please open and inspect your shipment immediately upon arrival and notify customer service within 72 hours of any perceived issues or problems. We reserve the right to request good representative photos of the plants or products in question, or the possible return of any product deemed unsatisfactory prior to approval of any adjustments. We do not guarantee against loss due to local seasonal weather conditions, neglect, disease, or damage from insect or animal pests, as these conditions are outside of our control. In no case will we be liable for any amount greater than the purchase price.
SPRING SHIPMENTS: A credit voucher will be issued one time for any plant materials which fail to grow, provided they have been properly planted and cared for, according to our instructions, and we are notified within 90 days of shipment receipt. Sale items will only be issued a credit voucher for the purchase price.
SUMMER/FALL SHIPMENTS: A credit voucher will be issued one time for bulbs or plants shipped in summer or fall which fail to grow, provided they have been planted and cared for according to our instructions, the loss is not due to poor winter protection or rodents, and we are notified by June 1st of the following year.
GARDENING SUPPLIES & ACCESSORIES (non-growing items): We guarantee complete satisfaction when used according to manufacturer's instructions. Report any unsatisfactory products within 30 days of shipment receipt for replacement, credit, or refund of the purchase price.
Shipping charges are not refundable.
Although every precaution is taken to ensure accuracy, errors in price, quantity and/or specifications may occur. We reserve the right to correct such errors.
**IF YOU NEED HELP WITH YOUR PRODUCTS...contact us as soon as a problem is noticed. We aim to provide our customers with the highest level of horticultural support, advice, and assistance to help them be successful with their gardens. We can be emailed at firstname.lastname@example.org or called at 1-800-374-5035.